Payment Options

The City of Mascoutah offers many convenient ways to pay your monthly utility bill.

From Your Bank Account

Have your monthly bill automatically withdrawn from your bank account with AutoPay!  Save time and stamps and never miss your due date.  To use this method, please click here and print out the form.  Then fill it out and bring the form into the utility office with a voided check or, for your savings account, a deposit ticket. 

View and Pay Bill Online

The City of Mascoutah partners with PSN, Payment Service Network, to offer online payments options to our customers.  Customers can view bills as well as make a payment online. 

With this service, you can manage your account in a way that’s simple – 24 hours a day, seven days a week!  **Please note that if you are moving to a new address in Mascoutah and already pay online, or with bank bill pay, please update your new account number with your first billing statement to assure future payments go to your new account. 

To get started, please login to our secure site by clicking on the link below:

View and Pay Bill Online

By Phone

Payments can be made 24 hours a day by calling toll free 1-877-885-7968.  Payments accepted are checking account, savings account, MasterCard, VISA, or Discover.

Pay by Mail

Checks and money orders are accepted through the mail.  Just mail your payment and remittance slip to: City of Mascoutah Utility Department, 3 West Main St., Mascoutah, IL  62258.

In Person

Customers can make payments in person at the City Hall cashier window located inside the Church Street Entrance of City Hall during normal business hours 8:00 a.m. to 4:00 p.m.  Payments can be made with cash, check, money order, MasterCard, VISA, or Discover.  A night depository is located on the North West side of City Hall. 

Cut-Off for Delinquent Bill

Please do not make an online payment, bank payment, phone payment or mail payment if your account is in danger of cut-off.  The time involved in receiving the payment could result in interrupted utility services.  If payment has not been posted to your account by the stated cut-off date services will be interrupted. 

If your services have been interrupted for nonpayment and it is after normal business hours, please contact 566-2963 to be reconnected.  The after hour reconnection fee is $150 for electric and $150 for water.  This will need to be paid in addition to the entire delinquent amount.  City workers will only accept check or money order.  NO CASH.

RETURNED PAYMENT POLICY
Returned payments are defined as checks, ACH payments, or electronic payments that are returned to the City of Mascoutah.
 
FEE:  There will be a charge of $25.00 on all returned payments to the City of Mascoutah.
 
All payments on returned payments must be made by cash or money order.
 
Utility account customers will not be allowed to pay by check or ACH for one year following returned payment.
 
Returned payments on utility accounts:
Utility payments made prior to due date – Customer will be given until due date to make payment along with returned payment charge.  If payment is not received by due date, then penalties will apply.  If payment along with returned payment charge is not received prior to shut-off date customer will be shut-off and applicable reconnect fees will apply.
 
Utility payments made on shut-off date – Customer will be given until noon the following day to make payment along with returned payment charge.  If payment is not received by noon the following day, customer will be shut-off and applicable reconnect fees will apply.