Payment Options
The City of Mascoutah offers many convenient ways to pay your monthly utility bill.
From Your Bank Account
Have your monthly bill automatically withdrawn from your bank account with AutoPay! Save time and stamps and never miss your due date. To use this method, please click here and print out the form. Then fill it out and bring the form into the utility office with a voided check or, for your savings account, a deposit ticket.
View and Pay Bill Online
The City of Mascoutah partners with PSN, Payment Service Network, to offer online payments options to our customers. Customers can view bills as well as make a payment online.
With this service, you can manage your account in a way that’s simple – 24 hours a day, seven days a week! **Please note that if you are moving to a new address in Mascoutah and already pay online, or with bank bill pay, please update your new account number with your first billing statement to assure future payments go to your new account.
To get started, please login to our secure site by clicking on the link below:
By Phone
Payments can be made 24 hours a day by calling toll free 1-877-885-7968. Payments accepted are checking account, savings account, MasterCard, VISA, or Discover.
Pay by Mail
Checks and money orders are accepted through the mail. Just mail your payment and remittance slip to: City of Mascoutah Utility Department, 3 West Main St., Mascoutah, IL 62258.
In Person
Customers can make payments in person at the City Hall cashier window located inside the Church Street Entrance of City Hall during normal business hours 8:00 a.m. to 4:00 p.m. Payments can be made with cash, check, money order, MasterCard, VISA, or Discover. A night depository is located on the North West side of City Hall.
Cut-Off for Delinquent Bill
Please do not make an online payment, bank payment, phone payment or mail payment if your account is in danger of cut-off. The time involved in receiving the payment could result in interrupted utility services. If payment has not been posted to your account by the stated cut-off date services will be interrupted.
If your services have been interrupted for nonpayment and it is after normal business hours, please contact 566-2963 to be reconnected. The after hour reconnection fee is $150 for electric and $150 for water. This will need to be paid in addition to the entire delinquent amount. City workers will only accept check or money order. NO CASH.