Request New Service/Cancel Service

How to Start Utility Services

City of Mascoutah services include electric, water, and sewer.  Please visit City Hall at 3 W Main St., Mascoutah to start your service in person. Our office is open, for new service applications, Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding holidays. Please allow at least one business day before you would like service to begin.

The following items will be needed to start your service:

  • Copy of rental agreement, contract for deed agreement, or purchase agreement
  • Driver’s license or valid photo identification
  • $5.00 non-refundable fee for Occupancy Permit
  • Security deposits are required for rentals or contract for deed purchases. 
    • Electric – Residential $150.00, Commercial $250.00
    • Water - $20.00
    • Sewer - $25.00
  • Completed New Service Application

How to Stop Utility Service

If you are planning to move, remember to stop your City of Mascoutah utilities account.  Notify Utility Billing with the date you want your services stopped and your new mailing address.  You can contact us by calling (618) 566-2964 x 502 or in person at City Hall 3 W Main St., Mascoutah during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.  This will ensure that your final bill is processed correctly and that your account will be closed.  The final utility bill will be calculated from the last meter reading at the time the services are disconnected. 

If you do not contact Utility Billing, you could be responsible for paying the utility bills at your old address until a new account is initiated by a new resident or owner.

If you are leaving for a long period of time and want your electric and/or water service disconnected, please contact us at (618) 566-2964 x 502. 

Please call us to schedule an appointment to have services restored.  Someone should be home at the time to prevent any overflow in case a faucet or other water device has been accidentally left on inside.  Reconnect fees will apply, $25.00 per service.