Over the past several months, our community has experienced an unprecedented situation. In an effort to ease the burden to our customers during the COVID-19 pandemic, the City of Mascoutah ceased penalties and disconnection of utility services for non-payment on March 16, 2020. To serve our customers and the community responsibly, termination of utility services for nonpayment and penalties will resume beginning August 1, 2020.
As the COVID-19 pandemic continues to impact our community, we understand the increasing struggles facing our customers. We are committed to helping our customers throughout this crisis by providing an Emergency Payment Plan. Click here for more information.