City Hall Utility Billing Customer Service Window Reopening to Visitors Effective 10/12/2020
FOR IMMEDIATE RELEASE
We are happy to announce that beginning October 12th the Utility Billing customer service window will reopen. Please see the hours below. Visitors to the other departments in City Hall must be seen by appointment only. Please call 566-2964 to schedule an appointment.
Utility Billing Customer Service window hours:
~ Elderly and vulnerable population – 9:00 a.m. to 10:00 a.m. Monday through Thursday
~ General public – 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m. Monday through Thursday
All residents and individuals who need to conduct business with the City are encouraged to perform those transactions online, via email, phone and any other non-contact operations or utilize the City drop box for payments or other business related activities. If this cannot be done, residents and individuals are encouraged to schedule appointments with the appropriate City personnel to conduct business.
All visitors to City Hall MUST wear a facemask due to our one-way access into and out of the building, unless they have a medical condition that prevents them from being able to wear one. Only ONE visitor at a time will be allowed within the lobby areas to maintain adequate social distancing. Please follow the signage posted on the doors before entering City Hall.
Our in-person hours are reduced, but our offices are still in operation. Please visit our website at www.mascoutah.org or contact us at (618) 566-2964 if you need assistance.
Online, Phone Services Still Available
Citizens are still strongly encouraged to continue using contact-free options to pay bills or complete other services. Contact-free options are available 8:00 a.m. to 5:00 p.m. Monday through Friday. Or try using our NEW Online Customer Service Portal.
Administration
• Reservations for ballfields, pavilions, Ag Building or Yard Waste Cards can be made by calling (618) 566-2964 x121.
City Clerk
• Business Registration Application, Peddler License Application, Raffle License Application, Solicitors License Application
Permitting
• Online (for some residential services): mascoutah.org
• By mail (City of Mascoutah, 3 W Main St., Mascoutah IL 62258)
• By phone (618) 566-2964 x 140
Police Department
Access to the Police Department will still be open for walk-in reports and public safety concerns. In the event of an emergency, please continue to dial 9-1-1, for non-emergency dispatch call 825-2051.
Utility Billing
• Pay online or initiate/cancel service (mascoutah.org)
• Pay by mail (City of Mascoutah, 3 W Main St., Mascoutah IL 62258)
• Pay by phone (877-885-7968)
• Drive-thru payment (No cash payments. Drop box located on west side of City Hall)
• Online Customer Service Portal
The health and safety of our community and employees is our top priority and we want to thank you for your cooperation in our efforts. All dates and information are subject to change at any time due to the information received. We will post all updates on our website and Facebook page as they occur. Please contact us at 566-2964 with any questions. Thank you for your continued support while we navigate these unprecedented times.